Digital Health

Digital health helps us to identify priorities, link services, and fund options for better care.

Digital health is an enabler of coordinated and integrated primary healthcare. It is streamlining our healthcare systems, improving patient care and communication, and ensuring better informed treatment decisions.

It is also helping address inequity due to workforce shortages and long distances. The COVID-19 pandemic has been a catalyst for digital health, seeing unprecedented advances in the uptake of tools such as telehealth and e-prescribing.

Our Priorities

  • Enhancing access to health through telehealth, particularly for people who find it difficult to physically access primary health care services.
  • Improving integration and streamlining service provision between health service providers and helping people to take greater control of their health by encouraging the uptake of digital tools such as My Health Record within general practice, pharmacy, residential aged care, and among allied health professionals and private specialists.
  • Supporting general practices to share de-identified data to advance continuous quality improvement initiatives.

Key Achievements

  • Led the delivery of one of only two Digital Health Communities of Excellence nationwide to support better connected health care, improve transitions of care and improve digital health literacy. Read our case study.
  • Progressed the development of a secure, data storage and analytics system, known as Primary Health Insights, available to all PHNs Australia-wide, following agreement by WA Primary Health Alliance to be the lead PHN for this project. Due to go live in late 2020, it will support a PHN network approach to receiving, storing, validating, managing, protecting, and transferring data, including Practice Incentive Program Quality Improvement data to ensure timely processing for GP payment incentives, with the ultimate goal of improving health outcomes for Australians. As part of the project WAPHA has led work to strengthen data governance policy and procedures across the PHN network, and build the capacity of PHNs to analyse and use data to inform decision-making.
  • Engaged with every Residential Aged Care Facility in WA to encourage My Health Record registration to decrease potentially preventable hospitalisations, improve quality of care, and support to self-management.
  • Provided about 180 practices with access to and encouraged uptake by our commissioned services to the HealthDirect video calling platform, to increase utilisation of telehealth during COVID-19.
  • Supported a peak consumer body to deliver an education and awareness campaign to encourage people with chronic conditions to utilise telehealth with confidence. Read our case study.
  • Provided health professionals with accurate and timely information and a platform for support and knowledge sharing during COVID-19 through a series of webinars and virtual Communities of Practice.
  • Organised virtual ‘Lunch and Learns’ to support practices to deal with vital infection control issues and frequent systematic changes (particularly telehealth MBS items) through embracing virtual consultations, understanding the impact on billing practices, and supporting their staff with psychological safety.

My Health Record Uploads and Views

Case Study

Our Priorities

The work we do across our seven pillars, or priority areas, helps those at risk of poor health outcomes by addressing health inequity and improving access to services that transform and save lives. Read about this year’s achievements and some of the great work being done with our key partners and the deliver better health, together.

Aboriginal Health

Improving the health of Aboriginal Western Australians is a critical concern.

View Aboriginal Health

Aged Care

We are committed to increasing access for older Western Australians to primary healthcare.

View Aged Care

Alcohol and Other Drugs

Our focus is on providing services that respond to people as a whole.

View Alcohol and Other Drugs

Digital Health

Digital health helps us to identify priorities, link services, and fund options for better primary care.

View Digital Health

Health Workforce

We build the capacity and capability ofthe primary healthcare workforce to help more people access the care they need.

View Health Workforce

Mental Health

We know that mental ill health is one the biggest health challenges forWestern Australians.

View Mental Health

Population Health

Improving population health contributes to the wellbeing of communities across our State.

View Population Health